Terms & Conditions

When a customer places an order with Doom & Bloom Printing Co the customer accepts sole responsibility for copyright and the reproduction of artwork supplied to us.

We always aim to get your products to you within 7-14 working days. This can be a little longer or shorter dependent on the time of the year and our busy periods.

We will always provide an accurate timeframe for when your order will be with you in the approval process. If this ever changed for certain reasons we would inform you as soon as possible.

Please bear in mind that turnaround times can change dependant on the product. Fully custom products can have a longer turnaround due to the nature of having to make the products completely from scratch.

Due to the nature of custom products we can’t accept returns if the reason is the goods were late due to delayed delivery.

If you have a rush order and that has been agreed with us we can guarantee we will ship the order at least 24 hours before the deadline on a next day service.

As the products are custom made we cannot accept a return if the reason for returning the goods is that they were late due to delayed delivery. If a rush order charge is paid, then it is guaranteed that we will ship the order on a next day service the day before they’re required. We would normally try & ship 2 days before but this isn’t always possible. This does mean, that if there is a delay caused by the courier we cannot be held accountable, as this is out of our hands.

We are always striving to make sure we have the most competitive pricing in the industry. Pricing can change and all quotes are valid for 30 days.

Due to the number of variables when quoting custom goods, there can occasionally be errors made during custom quoting, So please check your quote very carefully to make sure what you have been quoted is what you have requested. (we are all humans and can make mistakes).

We always provide quotes & invoices.

Payment should be made upfront unless otherwise agreed. All payments must clear into our account before the order is fully processed, this may add to the turnaround time.

Full VAT invoices will be provided upon approval of the quote.

For international payments the customer must pay all banking fees incurred.

We do not keep stock of every garment in house. With thousands of products on offer & multiple sizes/colours in each this isn’t feasible for us. We have accounts with every main supplier in the UK, Europe, USA & Australia. If they don’t have the item you require in stock unfortunately no one will.

During the quoting process we will always check stock levels, unfortunately sometimes by the time it comes round to ordering the stock it can run out. If this does happen we will inform you and suggest a suitable replacement.

We always try & accommodate sudden deadlines where possible. If we are extremely busy and we have to get staff to work overtime then your order may be subject to a rush order fee. This is a set % of the total cost of the order. This is to guarantee that we will get the order shipped at least 1 working day before you need it, however we accept no responsibility if the courier delays your shipment for any reason.

If you need a rush delivery it is extremely important you work with us closely with us and are responsive to enquiries so we can get everything processed as quickly as possible.

If we need to ship a rush order on a priority service (same day service) then you will be responsible for paying the charges.

If you need to make a change to your order then you will need to inform us before approving the quote so you don’t need to any additional charges added to your order. If you make a significant change to the order after approving there may be a £20 admin charge, plus any additional costs involved.

If you need to change the garment once stock has been ordered we have to pay a restocking fee of 20% to return the item to the suppliers, this fee needs to be covered by the customer along with any other additional fees for the change in garments.

If we have started production on your order you will need to cover material & labour costs incurred, plus the admin charge.

We recommend sending your file over at print size & in vector format (.ai, .pdf, .eps) if you artwork is a raster file (.psd, .png, .tiff) we recommend sending at print size and a minimum of 300 dpi.

Unless you state specific measurements or provide us with a mock up we will size any artwork based on our set sizes or the size we

We use the same screen/embroidery hoops for all the sizes and garments in your order unless otherwise agreed. This mean the artwork will be printed/embroidered the same size and location on all garments in the order unless agreed before production.

Sadly in custom product production we can’t escape the possibility of having some defected or damaged products. In the manufacturing industry this is known as “spoilage”.

spoilage could happen from the production process or problems with the garment from the supplier (e.g. hole or stain). We always order stock to compensate for these potential problems. However, sometimes we don’t have enough spare products to replace these & sometimes we don’t have any issues so you get a few extra garments.

We always try our best to give you the exact quantity you have ordered, sometimes this is not possible. You may be missing a garment or two, have a few extras.

We typically account for 10% spoilages of your order.

We will always refund items that are shorted from your order, providing you have less overall shirts than you ordered.

If you are providing the garments we always ask that you account for some spoilages in your order.

We always try our best to keep an eye out for any issues with garments in terms of holes or stains on the garment directly from the supplier.

some brands do have tendencies to have defects than others in terms of size discrepancies or misshapen garments.

Garment manufacturers work with a 1″ tolerance when sewing this means that from batch to batch, the same garment could be up to 1″ shorter that the original template size. This is an industry accepted tolerance so we do not accept responsibility for this.

We will always try to print using the best ink for the job however if you are after a specific finish or ink used please specify it in your quote.

When using discharge inks, the colour & vibrancy of the print depends on how well the garment reacts to the discharge agent. sometimes discharge ink on the same garment can produce different results. This is unavoidable. We can’t accept responsibility of slight variations in results of print for discharge ink.

We will always try our best to have the best finishes on all of our prints. Please bear in mind pantone matching isn’t possible with discharge ink, colour matching will be approximate & depend on the dye process.

In all of our production processes we will alway try our best to have as close of a match to the original artwork.

If you are after specific pantones for your print please can you specify this on your order form.

We pick pantones based off the original artwork and will state the pantones used on our proof sheets for your approval.

With embroidery we will always resort to our swatches of every thread colour available and pick the closest match to the artwork supplied to us.

We will always strive to have the most accurate placement for the artwork as possible. However, due to the nature of mass production and us all being human there can be a slight variation in placement. We allow a 1.5cm tolerance in any direction.

Unless otherwise stated all products will be bundled into sizes and packaged into our branded boxes. If you require specific packaging (e.g. unbranded boxes). please let us know.

When placing an order with us we reserve the right to post our work on our social pages or for use on our website. If you would like us to refrain from using your products in imagery please let us know when ordering. If we haven’t been informed we will assume we have your permission for the use of the imagery.

We are open 9am-5pm Monday to Friday. We are not open during the festive period (closure dates will be announced closer to the period). We are also closed during UK bank holidays.